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FAQ


How do I know if I can trust KISCOCLEAN?

KISCOCLEAN is a professional cleaning service. We pride ourselves on quality cleaning services. Upon being hired, each maid is trained to perform the detailed cleaning plans to our customers’ specifications. We stand behind our work with a 24-hour Guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.


Who does KISCOCLEAN hire to do the cleaning services?

Our cleaning professionals are trained. Our staff respect customers by never eating, drinking, smoking or using appliances during cleaning. Each KISCOCLEAN employee receives regularly updated training and supervision to ensure quality service.


How will our relationship work?

Communication is important for any relationship including ours. Our staff understands that we must earn your trust during every visit. It's why we're so flexible, offering customized cleaning service plans designed with your needs in mind. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.


Do I have to be present during cleaning service?

No, your presence is optional. Most of our customers leave the keys to their place with KISCOCLEAN. For additional security, all the keys are individually coded and cross-referenced.


What time does KISCOCLEAN arrive?

KISCOCLEAN guarantees an exact time of arrival because each client gets the personalized time that fits their schedule. That’s why KISCOCLEAN does cleaning services by appointments. Contact KISCOCLEAN today to choose a time that works best for you.


What if something is damaged during the services cleaning?

We treat you and your business with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. 


What if KISCOCLEAN cleaning staff service missed a spot?

Our staff services offer consistent, quality home cleaning. Like in any relationship, however, miscommunications occur and we may make a mistake. That's why we offer a professional cleaning service guarantee, which means if you notify KISCOCLEAN within 24 hours, our cleaning staff will correct their mistake at no charge. 


What Does KISCOCLEAN Not Clean?

Professional cleaning services from KISCOCLEAN are designed to help keep your business fresh, clean and comfortable for your clients and your staff. So we customize our cleaning services to fit your business's unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your business that KISCOCLEAN does not clean.

KISCOCLEAN typically does not...

  • Wash dishes at the cafeteria.
  • Pick up or remove clutter of documents.
  • Clean inside of fireplaces.
  • Clean or wash medical instruments.

Additional services such as cleaning the inside of your refrigerator, stove, and/or cabinets are available by request. Contact KISCOCLEAN to discuss your own cleaning needs.  


Do I provide cleaning supplies or equipment?

No, unless you have your personal brands. Every KISCOCLEAN cleaning service crew comes to your business fully equipped to clean with top-quality products and commercial vacuums. However, because KISCOCLEAN is flexible, if requested and provided, we may clean with your preferred products depending on the chemicals.


What happens if I need to reschedule my cleaning service?

KISCOCLEAN works with you. We typically confirm your time 72-hours before your cleaning services are schedule. Contact KISCOCLEAN for specific guidelines regarding rescheduling/cancellations. We will do our best to accommodate your scheduling needs. 


What if my cleaning service falls on a holiday?

We call to reschedule for a more convenient time when cleanings fall on holidays. KISCOCLEAN will also remind you about additional services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you've scheduled that extra holiday cleaning service, canceling or rescheduling requires notice. Contact KISCOCLEAN for specific guidelines regarding rescheduling/cancellations.


How do I pay for my cleaning services?

Payments are due the day of your scheduled cleaning service. Most customers find it convenient to simply leave a check , made payable to KISCOCLEAN, however many of our costumers also pay in cash or certificated Check monthly or weekly.


Do KISCOCLEAN offer carpet cleaning?

Exclusive Dry Extraction carpet cleaning methods are available only.


What does "green cleaning" mean?

Green cleaning involves the products, methods and business practices employed by companies to promote both a healthier business and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Green cleaning products cannot sanitize (eliminate 9.9% of bacteria in 10-30 seconds) nor disinfect (eliminate all bacteria in 10-30 minutes).


How does KISCOCLEAN disinfect with green cleaning products?

we offer non-acidic, pH balanced green cleaners without petroleum, alcohol, ammonia or other chemicals. We recommend balancing the use of disinfectants with these green cleaning products. That could mean during an initial clean housekeepers use less of a highly-concentrated disinfectant.


Are green cleaning services offered in my area?

Yes, Green cleaning services are available in your area. KISCOCLEAN works to meet the needs of the communities we serve, so demand will often determine whether these green cleaning services are available. Talk with KISCOCLEAN for more information.


How soon can I take cleaning off my chore list?

Call 914-954-0445 to set up a free, no-obligation business consultation and then schedule your house cleaning. Most of our clients have regularly scheduled cleanings, we are experts at accommodating first-time customer requests. 


How much does it cost to have my business cleaned?

KISCOCLEAN works with every business owner to create a custom cleaning plan designed on frequency, preferences and your budget. Hourly and specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. Your time is valuable. Let us do it for you, and help you enjoy more of it!


How can I share my KISCOCLEAN experience?

You can brag to your friends and family by “Liking” KISCOCLEAN on Facebook, following our blog. Our Facebook page offers inside information on promotions, deals and tips to our fans. Our official website is at kiscoclean.com.

 

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